Customer Testimonials

Terrible service department. Andres and Jason, the service advisors, were great, but service department manager lied to my face. They wouldn’t honor the warranty on a year old vehicle. Derrick in sales is excellent. My problems were with the service department management and techs

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Deceptive sales practices, multiple lies, bait and switch cars, refusing to give all-weather mats as promised by dealership IOU Hyundai USA-2026 Tucson hybrid, car pick up 6/16/26 The following are the bullet points for the rest of this letter which details each bullet point. Problems encountered during purchase of new 2026 Tucson Hybrid from Brookshire Hyundai dealership in Texas. 1. Told that wheel locks and ceramic tint were a permanent fixture on the car, I had no choice, they came with the car. First lie, neither were on the car. 2. Wrong VIN-totally different vehicle when I arrived to pick up the car. Bait ... Read More

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DealerRater - Jul 23, 2026

Deceptive sales practices, multiple lies, bait and switch cars, refusing to give all-weather mats as promised by dealership IOU Hyundai USA-2026 Tucson hybrid, car pick up 6/16/26 The following are the bullet points for the rest of this letter which details each bullet point. Problems encountered during purchase of new 2026 Tucson Hybrid from Brookshire Hyundai dealership in Texas. 1. Told that wheel locks and ceramic tint were a permanent fixture on the car, I had no choice, they came with the car. First lie, neither were on the car. 2. Wrong VIN-totally different vehicle when I arrived to pick up the car. Bait and switch? 3. Lied about where the car was coming from, Hyundai, USA vs another dealership, unclear to me why. 4. Lied about interest rate, said to be 1.99% instead was 6.3%. 5. Lied about duration of the loan, told it needed to be minimum of 3 months then 5 to 6 months. Loan has no playoff penalty no required length of duration. 6. Lied about the 3-year maintenance package, that it could be used at any dealership. We specifically asked due to a prior experience. Can only be used at the dealership that sold the car. 7. We financed the car, the finance officer could not explain why the financed amount was several thousand less than the agreed amount, "the computer amount is the computer amount". We were called a week after pick up that they will not provide documentation on ceramic tint, nor will they give the mats (despite an IOU given the day we picked up the car) because we "didn't pay enough. How does one pay more than the sale price? 8. Dealership called to inquire about the sales experience, when explaining the above items was told I would receive a callback and hopefully get me the mats that are owed. I never heard back from them.

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This is the best place to meet honest staff. They're friendly, listen to your needs and are so willing to make your day. Lots of inventory. If they don't have what you're looking for, they'll find it and you'll be happy.

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Ins Claim Repair: 0 Stars for taking 32 days to repair (?)my rear window breakage from thieves trying to steal my car, twice in as many months! It was like adding insult to injury! Especially due to the glass repair people damaged the paint on roof above window & around it due to just ripping it off without any attempt to mitigate the damage! They did an ok job on steering wheel column but could have repaired 16 in the time they kept it! I called leaving word for David Gates, Svc Mgr twice, when I knew he was there, knowing it was ... Read More

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DealerRater - Mar 3, 2024

Ins Claim Repair: 0 Stars for taking 32 days to repair (?)my rear window breakage from thieves trying to steal my car, twice in as many months! It was like adding insult to injury! Especially due to the glass repair people damaged the paint on roof above window & around it due to just ripping it off without any attempt to mitigate the damage! They did an ok job on steering wheel column but could have repaired 16 in the time they kept it! I called leaving word for David Gates, Svc Mgr twice, when I knew he was there, knowing it was I was calling,as the person who answered phone asked "is this Ms Mixon?" I answered "YES" & he was gone from the phone just long enough to tell svc Mgr that I was holding for him! I asked to leave a msg on his voice mail, telling him about my paint being damaged & needed someone to help with the $1000 Cost of re/painting it! 0 - Svc Mgr is a coward! Will not speak to me abt damage to my paint on my car, also dirty hands messed up headliner with grease & back seat upholstery, in addition to the door handle so dirty with grease & grime I could not wash it off, kept it for 32 days, which should have only taken 2 days at most This is the 2nd time this has happened as it was abt 28 days the 1st time-At least other dealerships were honest, telling me the date they could get to it-FOOL ME ONCE-SHAME ON YOU; FOOL ME TWICE-SHAME OM ME! NEVER AGAIN!!!!!

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Stay away from this dealership and service department! My wife and I purchased a 2022 Hyundai Palisade Calligraphy AWD CPO in December 2023. Immediately after taking it home, we noticed a humming sound from the engine area. I took it into Brookshire Hyundai on 3 separate occasions where the service individual assigned and the repair tech were able to replicate the noise and hear it when I was in the car. Despite all of this, I was told the noise was normal and within normal vehicle operations. On one of the occasions, my tires and wheels were rotated and balanced. I was told ... Read More

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DealerRater - Feb 19, 2024

Stay away from this dealership and service department! My wife and I purchased a 2022 Hyundai Palisade Calligraphy AWD CPO in December 2023. Immediately after taking it home, we noticed a humming sound from the engine area. I took it into Brookshire Hyundai on 3 separate occasions where the service individual assigned and the repair tech were able to replicate the noise and hear it when I was in the car. Despite all of this, I was told the noise was normal and within normal vehicle operations. On one of the occasions, my tires and wheels were rotated and balanced. I was told specifically that if I continued to hear the noise, to replace my tires. I continued to hear the noise with no indication of a fix, and I replaced my tires at Discount Tire. At the 3rd and final appointment, after spending hundreds of dollars on Lyft and rental vehicles for the dealer to assess the vehicle over a number of days (no loaners offered), I was told nothing is wrong with it and to get a second opinion. I then went to Texan Hyundai in Rosenberg, and within a short period of time, they diagnosed the issue as a problem with the transfer case and further stated the rear struts and absorbers also needed to be replaced. All of this was accomplished within a few days. I am supremely disappointed that the service department missed these obvious problems and despite 3 multi-point inspections in the span of a few weeks, did not observe that the struts and observers needed to be replaced. A complaint has been filed with Hyundai USA, and they will be replacing the lost money from the Lyft and rental fees, however; I am still out approximately $1100 from new tires that I certainly did not need and that I purchased based on faulty advice from their service department. This has been a nightmare to deal with, and the request for a tire refund was promptly denied, even though it was THEIR recommendation.

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Thank you Brookshire Hyundai for helping us get the car we wanted by offering us a FANTASTIC deal. Thank you Caleb Morris who helped us get the car and even though the car was not available until the next day, we were still satisfied. The car was not available the next day so Caleb went ahead to the dealership in Louisiana to personally pick up the car because he wanted to keep his word. I call that DEDICATION! I would recommend purchasing a car from Brookshire Hyundai because they are a small but a dedicated dealership for the customer needs. ... Read More

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DealerRater - Oct 17, 2023

Thank you Brookshire Hyundai for helping us get the car we wanted by offering us a FANTASTIC deal. Thank you Caleb Morris who helped us get the car and even though the car was not available until the next day, we were still satisfied. The car was not available the next day so Caleb went ahead to the dealership in Louisiana to personally pick up the car because he wanted to keep his word. I call that DEDICATION! I would recommend purchasing a car from Brookshire Hyundai because they are a small but a dedicated dealership for the customer needs. The finance manager, Todd was very quick and to the point and it was a pleasant experience to purchase a car. We even received a maintenance package that covers the car for 6 years which we did not expect because all we wanted was GAP. The maintenance package was a must to get and I am very HAPPY with our purchase. This is the place to get a car!

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I wish i had read their earlier one star Google reviews especially from Lamar, Cameron and Grace! Shame on #Brookshirehyundai Be ware guys of the unpleasant and unprofessional surprises from this dealership. I was given an offer (signed by Sergio Martinez) for a new Tucson in writing which i accepted over a recorded line. While i was preparing to reach there on the agreed time i was informed that the vehicle has been sold to another customer! I've lodged the complaint with #Hyundai USA. Will share it once i hear back from them. Update: in our phone call the ... Read More

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DealerRater - May 27, 2023

I wish i had read their earlier one star Google reviews especially from Lamar, Cameron and Grace! Shame on #Brookshirehyundai Be ware guys of the unpleasant and unprofessional surprises from this dealership. I was given an offer (signed by Sergio Martinez) for a new Tucson in writing which i accepted over a recorded line. While i was preparing to reach there on the agreed time i was informed that the vehicle has been sold to another customer! I've lodged the complaint with #Hyundai USA. Will share it once i hear back from them. Update: in our phone call the owner insisted that what their sales team have done is their usual way of doing business and it doesn't warrant an apology. Whoever gets to them with money first gets the car no matter if they had already committed (through a written and signed offer) to sell that car to someone else with an agreed time for the customer to show up at the dealership on the same day. In a civilized world wouldn't you ask the next customer to wait until the expiry of an earlier valid commitment!

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